Use the sections below to find the information you’re looking for. We’ve organised everything using the STAIRs categories to make it as clear and straightforward as possible. Governance and decision making Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Lorem ipsum dolor Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Visit our site Lorem ipsum dolor Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Building Safety PolicyPDF (782 KB) PDF (782 KB) Download Lorem ipsum dolor Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Read more Spending We know it’s important that you can see how we spend money and make the most of our resources. We want to be open about how money is spent and how it helps us provide good quality homes, services and support for our communities. Here you’ll find information about: How we spend our money, along with our latest financial statements and easy-to-read summaries Read more Grants, service charges and other funding information Read more How to view your account and statements through our online services Read more Housing stock management This section explains how we look after your homes and plan for the future. We want to give you a clear picture of how we care for our homes, where we’re investing, and the improvements we’re making for current and future residents. Here you’ll find information about: Our plans to reduce our environmental impact and work towards net zero Read more Performance We’re committed to being open about how we’re performing and the quality of the services we provide. We want you to see what’s working well, where we need to do better, and the steps we’re taking to improve. Here you’ll find information about: Results from resident satisfaction surveys (TSMs) and other measures of how we’re performing Read more Our performance reports and updates on how we’re doing Read more Independent inspection outcomes – regulatory assessments Read more Independent inspection outcomes – Housing Ombudsman decisions Read more Information about how we’re keeping residents, homes and communities safe Read more How we achieve value for money Read more Housing services Everything you need to know about the services that help you live well in your home. We aim to make our services clear, consistent and easy to understand. Here you’ll find information about: Repairs, maintenance and how to report a problem in your home Read more Rent, service charges and support with managing your home Read more Anti-social behaviour and how we can help if you’re experiencing problems Read more The support, advice and services available to you Read more Lists and registers Some information must be published by law because it helps keep everyone safe and informed. We want you to be able to see the information that helps us manage homes safely, meet our legal responsibilities and make fair decisions. Here you’ll find information about: Building safety information and legally‑required registers Read more How homes are allocated and the different ways people can apply for social housing Read more Social housing management This section explains how we manage homes and services day-to-day. This section helps explain how we work and what you can expect from us. Here you’ll find information about: Policies that guide how we manage homes and deliver services to support residents Read more How we handle complaints, compensation and putting things right if something goes wrong Read more Ask for information We want to make it easy for you to see how we make decisions, spend money and deliver services. If you’re looking for information about us, we’ll do our best to provide it. From April 2027, you’ll also be able to ask us directly for information about: how we manage your home how we deliver services decisions that affect residents. Requests need to be in writing, and we’ll respond within 30 days unless there’s a good reason why we need more time. We’ll share more information about how to make a request closer to April 2027.
If you think information is missing, or you can’t find what you need You can: ask us to publish or update information. ask us to review our response if you’re unhappy with it. contact the Housing Ombudsman if you still feel something isn’t right. We’re here to help you find the information you need, so you can better understand how we manage your home and deliver our services. Contact us We’re here to help Email InformationGovernance@wchg.org.uk
