Fill in the online form (add link) Both people must agree Email our Neighbourhoods team for advice. They’re happy to help. Email Neighbourhoods
You’ll need legal proof (e.g. marriage certificate, deed poll, decree absolute) to do this. Make the change on ‘My Account’. It’s quick and easy. Go to My Account Call or email our Neighbourhoods team to make the change. They’re happy to help. Call 0300 111 0000 0300 111 0000 Email NeighbourhoodAdvisors@wchg.org.uk
Give notice online and fill out the Termination Form Return keys to Wythenshawe House (letterbox if shut) Tenancy ends the Sunday after your form date If you end it after Monday noon, you’ll be charged for that week’s rent.
If you’re dealing with a tenancy after someone has passed, you have options. Ending the tenancy? Fill in the Report a Death online form, send the death certificate and a Tenancy Termination form from the next of kin. Support is available if you need help clearing the property. Staying in the property? If you are a joint tenant then you can automatically take over, we’ll just need the death certificate. If you are a partner/spouse then you’ll need to show you’ve lived there for 6+ months, plus a death certificate. If you are another household members, we’ll need to assess your circumstances. If you are less than 6 months living at the address, you won’t be entitled to stay in the property, but please contact us so we can discuss your options. Email our Neighbourhoods team. They will check your eligibility. Email Neighbourhoods
Contact our Neighbourhood Advisors. They’re happy to help. Call 0300 111 0000 0300 111 0000 Email NeighbourhoodAdvisors@wchg.org.uk
Some of our blocks have communal laundry rooms. The washers and dryers are easy to use. Follow our step-by-step guides or watch the short videos to see exactly what to do, from starting the machine to removing your laundry. Find your laundry room Village 135 (blocks A & B) – 4 washers and 4 dryers Village 135 (blocks C & D) – 3 washers and 3 dryers Brookway Court – 2 washers and 1 dryer Frank Price Court – 3 washers and 2 dryers Birch Tree Court – 2 washers and 1 dryer Edwards Court – 2 washers and 1 dryer Moorcot Court – 2 washers and 1 dryer West View Court – 3 washers and 1 dryer Bagnall Court – 3 washers and 1 dryer Kenneth Collis Court – 3 washers and 2 dryers Pay for your wash or dry All machines use Air Wallet. You can pay: at the cashless payment terminal in the laundry room or using the Air Wallet app on your phone Chip and PIN cards are accepted. You can also: get receipts and view your transactions by entering a mobile number (receipt sent by text) or an email address choose alerts when your wash or dry is nearly finished ADD AIR WALLET INSTRUCTIONS PDF HERE AS A TEXT LINK UNTIL AN INLINE FILE DOWNLOAD COMPONENT IS ADDED AS AN OPTION FOR INLINE ACCORDIONS If you can’t pay If you can’t use contactless, don’t have funds, or can only pay by cash, please speak to: your Neighbourhood Officer our Living Well team if you live at Village 135, the team there Using the washers ADD WASHER INSTRUCTIONS PDF HERE AS A TEXT LINK UNTIL AN INLINE FILE DOWNLOAD COMPONENT IS ADDED AS AN OPTION FOR INLINE ACCORDIONS Using the dryers You can choose a 30-minute or 60-minute cycle If the door is opened and clothes are removed, the timer will continue and cannot be paused If the door is opened briefly, close it and press start to continue the cycle ADD DRYER INSTRUCTIONS PDF HERE AS A TEXT LINK UNTIL AN INLINE FILE DOWNLOAD COMPONENT IS ADDED AS AN OPTION FOR INLINE ACCORDIONS Languages The machines are multi-lingual. To change the language, select the flag in the top-right corner of the Air Wallet screen and choose your preferred language. Error Code 1 If you see Error Code 1, the machine is waiting for payment. Select the machine on the Air Wallet screen and follow the steps to start the wash or dry. Need help? If a machine isn’t working, please call us on 0300 111 0000 and let us know: which block you’re in the washer or dryer number what the problem is If a refund is needed, it will usually show within 5 working days. If there’s a problem out of hours, use the help button in the Air Wallet app, which connects you directly to Air Wallet support.
