We want to make sure you can use our services and feel comfortable in your home. Sometimes that means doing things differently to meet your needs. These are called reasonable adjustments – changes we make so that no one is left out or treated unfairly. Let us know what you need The first step is telling us about any support you need. We’ll make a note of it on our system, so the right teams can help in the right way. Keeping your information up to date helps us deliver services that work better for you. You can also read our full Help to Access Our Services policy. Building Insurance Summary of Cover for Leaseholders and Shared OwnersPDF (844 KB) PDF (844 KB) Download
A reasonable adjustment is any change we make to the way we deliver our services to help meet your needs. This could include: Extra support with communication Visits at specific times Making sure someone can be with you Adapting how we contact you Allowing more time to complete forms or appointments This support is available to all residents, including customers on our Heat Network, who may also qualify for the Priority Services Register in case of an energy outage. Do you need changes to your home? If you or someone in your home has a disability or finds it hard to live independently, we might be able to make changes to your home to help with daily life. These are called adaptations, and they’re different from reasonable adjustments. Aids and adaptations
Communication We can: Translate letters or documents into another language Provide a phone or video translator Arrange an interpreter, including for British Sign Language Offer documents in large print, braille or on coloured paper Send letters to another address Communicate with your advocate or representative Give you longer to answer the phone if needed Home visits We can: Allow extra time to answer the door Arrange visits at a time that suits your needs (e.g. around childcare or religious practice) Make sure a support worker or another person can be with you Respect cultural requests, like covering shoes Match gender preferences for visiting staff where possible In our offices We aim to make our spaces accessible for everyone: Portable hearing loops are available You can read our Office Access guide here NEEDS LINK Our services We may: Speed up some requests, like repairs or complaints Give you more time to complete forms or provide information Online access Our website has the Recite Me toolbar. INSERT INLINE IMAGE OF RECITE ME TOOLBAR Use it to help you: Change the language Increase text size Use overlays for better visibility All at the touch of a button. Read the Recite Me user guide to get started.
