We track a range of performance indicators across the organisation, from day-to-day services to long-term targets. If something isn’t working as it should, we step in quickly to put it right. You play a key role too. Your feedback and suggestions help us review our work and make improvements.
Tenant Satisfaction Measures (TSMs) are a way of showing how well we – and every social housing provider in England – are performing. They’ve been introduced by the Government and the Regulator of Social Housing, but what really matters is your voice. Your views shape our results, and they help us understand what’s working and where we need to do better. Most importantly, they guide how we plan our future services so we can keep improving for you. TSM Survey 2025 Between June and September 2025, 2,493 residents shared their views with us – including shared owners and leaseholders (who we survey every two years). Once the results are ready, we’ll share them with you and with the Regulator of Social Housing. TSM Survey Results 2024 In 2024, 2,901 residents (22%) gave us their feedback through the Tenant Satisfaction Measures survey. Healthy habits to beat damp and mouldPDF (231 KB) PDF (231 KB) For easy ways to keep your home in good nick all year round Download
Our Corporate Plan, produced every 3 years, sets out our goals and priorities. Our Customer Annual Review, produced every year, allows us to check-in with how we’re doing and gives us the opportunity to highlight where we’re making progress and where we need to do better. Take a look. Healthy habits to beat damp and mouldPDF (231 KB) PDF (231 KB) For easy ways to keep your home in good nick all year round Download Healthy habits to beat damp and mouldPDF (231 KB) PDF (231 KB) For easy ways to keep your home in good nick all year round Download
